ORDERS & CANCELLATIONS

Some Boho Wild Child products are made to order and will have an estimated processing time noted in the product description. Made-to-order items generally require up to 5 business days to be completed before dispatch.

Ready-made items that are in stock are generally dispatched within 1 business day. Orders received before 12:00pm (AEST) may be dispatched the same business day where possible.

Please note that processing and delivery timeframes are estimates only and may vary due to circumstances outside our control, including postal or courier delays, peak periods, public holidays and unforeseen events.

We use reputable delivery providers, including Australia Post and Sendle. Standard delivery generally takes approximately 5–10 business days, depending on your location.

If you require your order urgently, we recommend selecting Express Post at checkout. While express shipping generally provides a faster service, delivery timeframes cannot be guaranteed as once an order has been dispatched, it is in the hands of the delivery provider.

Please consider the advertised processing and delivery timeframes before placing your order.

Once an order has been placed, we may be unable to cancel or make changes to the order, particularly once it has entered our processing or production stage.

For made-to-order, personalised or customised items, cancellations cannot be accepted once production has commenced.

REFUNDS & RETURNS

We want you to love your Boho Wild Child purchase. Please choose your products carefully, as we do not accept returns or exchanges for change of mind, incorrect selection or because you have simply changed your mind.

Due to the nature of some of our products, particularly baby, feeding, teething and personal-use items, we are unable to accept change-of-mind returns for hygiene and safety reasons.

Please note that colours may appear slightly different depending on your monitor, screen settings and device. This is not considered a fault.

Faulty or damaged items

Your rights under the Australian Consumer Law are not affected by this policy.

If you believe your item is faulty, damaged or does not match its description, please contact us as soon as possible at:

boho.wild.child.boutique@gmail.com

Please provide your order number and, where appropriate, photographs of the item so we can assess the issue.

Boho Wild Child will assess the item to determine whether it is faulty or damaged as a result of a manufacturing issue. Items damaged through incorrect use, misuse, accidental damage or rough handling may not be eligible for a remedy.

Normal wear and tear is not considered a manufacturing fault.

Please also note that natural materials such as wood may contain slight variations in colour, grain, markings and texture. These natural variations are not considered defects and will not affect the functionality or performance of the product.

PRIVACY

We respect your privacy and take reasonable steps to protect the personal information you provide to us.

Your personal information is collected and used only as reasonably necessary to process and fulfil your order, communicate with you regarding your purchase, provide customer service, and process applicable refunds or credits.

We do not sell or otherwise provide your personal information to unrelated third parties.

Please note that orders and payments may be processed through third-party platforms and service providers, including Shopify, PayPal and Afterpay. These providers may collect and handle your information in accordance with their own privacy policies and terms.

We recommend reviewing the privacy policies of any third-party payment or service provider you choose to use.

CUSTOMER SERVICE

At Boho Wild Child, your satisfaction matters to us.

We are a small, family-owned business and we genuinely value every order and every customer who chooses to shop with us.

If you have a question about a product, your order, shipping or anything else, please don't hesitate to get in touch.

You can contact us via the Contact Form on our website, or send us a message through Instagram or Facebook.

We will always do our best to assist you as quickly and fairly as possible.

PRICING & SERVICES

We reserve the right to update our product pricing, availability, promotions, products and services from time to time.

Prices and promotions may change without prior notice. Any changes will not affect orders that have already been accepted and paid for, except where required by law.

We also reserve the right to refuse or cancel an order where we reasonably believe an order has been placed unlawfully, fraudulently, abusively or in a manner that may cause harm to our business or others.

We do not permit the unauthorised reproduction, copying or misuse of our Boho Wild Child branding, product designs, photographs, website content or other intellectual property.

Thank you for supporting our small family business. 🤎

Olivia x
Boho Wild Child